Talis Learning Ltd (Technology from Sage)
Higher education reading list and digitisation platform
- Presented monthly product updates to 100+ librarian customers, achieving 75% engagement increase
- Delivered Aspire Reviews improvements eliminating manual rework and driving renewals
- Led user discovery with librarians and customer success teams to prioritize high-ROI features
- Integrated with distributor APIs (WorldCat Discovery, WorldCat Management System, GOBI, Browns Books)
Preservica
Active digital preservation and discovery software
- Co-presented product roadmap to 120-member user group with live Q&A
- Delivered demo of new portal features to archival customers
- Created financial business case evaluating product-led growth vs. custom contracts
- Mentored 4 product managers on epic writing and agile refinement practices
The National Trust
eCommerce and membership platforms
- Increased online sales through improved purchase journey consistency
- Coordinated technology vendor updates during pandemic
- Tracked membership improvements against £900K budget
Kortext
Higher education textbook platform and instructor assessment SaaS
- Delivered MVP of instructor assessment SaaS enabling early adopter feedback
- Defined requirements, gaps, user stories, and acceptance criteria
- Tested iPhone mobile updates via Beta app distribution
Gale / Cengage Learning
Higher education digital primary sources and EdTech
- Generated £400K pre-sales through digitisation of library collections
- Delivered metadata for ebooks and ePUBs to publishing distributors
- Transformed 2.2 million XML files across 3 countries
Hartford Financial Services
Commercial insurance systems
- Delivered pricing workstream for commercial agent portal (45 stakeholders)
- Reduced project spend through interactive prototyping
- Created cost-benefit analysis for downstream reporting systems
Various Clients (Government, Media, Financial Services)
- Reengineered State of CT unemployment and tax department processes
- Mapped LAN infrastructure for ESPN, Disney, and ABC television merger
- Managed 3 corporate financial services websites through Oracle Fatwire CMS upgrade
- Led business analyst team delivering Y2K remediation projects